Delivery Policy

Delivery Policy:

At, we are committed to ensuring a seamless and convenient delivery experience for our valued customers. Please take a moment to review our delivery policy to understand the process and associated charges.

1. Free Initial Delivery: We are pleased to offer free delivery on all orders placed through our website within the designated delivery zones. This includes standard delivery to your specified address. Our team will coordinate with you to arrange a suitable delivery date and time.

2. Delivery Zones: Our free delivery service covers the majority of areas within our delivery zones. Please check our website or contact our customer service team to confirm if your location falls within these zones.

3. Reattempts and Surcharge: In case of failed delivery attempts due to reasons beyond our control, such as incorrect address information or unavailability at the specified address, we may need to schedule a reattempt. Please note that for any reattempt, a surcharge of up to £100 may apply to cover the additional logistics and administration costs incurred.

4. Rescheduling Deliveries: If you need to reschedule your delivery after confirming a date and time, kindly inform us at least 72 hours before the scheduled delivery. Failure to do so may result in a reattempt surcharge. 

5. Delivery Process: On the day of delivery, our delivery team may provide you with a courtesy call or message to ensure that you are available to receive the order or to assist with delivery. Please ensure that there is someone present at the delivery address during the agreed-upon delivery date.

6. Contact Us: For any queries related to our delivery policy or to confirm delivery zones, feel free to reach out to our customer service team. We are here to assist you and make your delivery experience as smooth as possible.

Please remember that our delivery policy is subject to change, and any updates will be posted on our website. Your satisfaction is our priority, and we strive to provide the best possible service to enhance your shopping experience at